Return & Refund Policy
This policy describes return, refund, and exchange requests for orders placed with Talsior at https://talsior.com. Your rights under applicable consumer law remain unaffected.
1. Return Request Period
You may request an eligible return within 30 calendar days after delivery. Please contact service@talsior.com during the applicable period with your order number and the item you wish to return. Where mandatory law provides longer or additional rights, those rights take priority.
2. Condition and Eligibility
For voluntary returns, items should generally be returned in a condition consistent with reasonable inspection and with associated parts or accessories where relevant. Significant use, alteration, or missing components may affect eligibility to the extent permitted by law. Some products can have legally recognized exceptions, including certain personalized, perishable, hygiene-sensitive, or unsealed products, where the exception is applicable and properly disclosed. Such exceptions do not defeat statutory remedies for faulty or misdescribed goods.
3. How to Request a Return
- Email service@talsior.com with your order number and return reason.
- Explain any damage, defect, or incorrect shipment and provide photographs when reasonably available.
- Follow the return instructions provided by customer support.
- Send the item only to the specific address given for the authorized return, using suitable packaging and retaining proof of shipment where possible.
Please do not send an unsolicited parcel to our registered company address. Our registration address is not necessarily a returns facility. The authorized return destination may be different and will be provided for the particular return.
4. Return Shipping and Fees
For voluntary returns that do not result from our error or a defect, the customer generally pays the return postage unless applicable law requires another arrangement. If an item is confirmed defective, damaged during delivery, or incorrect, we will bear the applicable return costs or provide another lawful remedy. We do not charge a restocking fee.
5. Inspection and Approval
After a returned item is received, we may inspect its condition and confirm the order details. We will tell you whether a refund or other remedy has been approved. We may ask for additional information reasonably needed to resolve a claim. Mandatory consumer rights apply even where the usual return process cannot be followed exactly.
6. Refund Timing and Method
For approved refunds, we initiate repayment to the original payment method within 10 business days after approval, or sooner where law requires. The financial institution or payment provider may need additional time to post the credit. Any deduction or alternate method will be handled only as permitted by law and disclosed to you.
7. Order Cancellations
You may request cancellation before the order is dispatched by contacting service@talsior.com. We will attempt to stop processing, but cancellation may not be possible once fulfillment has progressed or the package has shipped. If cancellation is approved after payment, a refund will be handled using the method and timelines described above, subject to mandatory law.
8. Exchanges
An exchange may be available depending on product stock, the reason for the request, and applicable law. In some situations, the simplest process may be to return the eligible item and place a separate order. Please contact support first for instructions.
9. Defective, Damaged, or Wrong Items
If your order is defective, damaged, incomplete, or incorrect, notify us with the order number and a description. We will review the issue and arrange an appropriate repair, replacement, refund, or other remedy as required by law and the circumstances. We will not impose voluntary-return conditions in a way that removes legally required rights.
10. Business and Contact Information
Operating Company: Shaanxi Xinshi Qingyue Trading Co., Ltd.
Company Address: Room 412, Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, K861
Support Email: service@talsior.com
Contact Phone: +86 13245711432
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://talsior.com