Contact Us

Thank you for visiting Talsior. Our customer support contact is available for questions about products, orders, shipping, cancellations, returns, refunds, and privacy requests.

Contact Information

Brand: Talsior

Website: https://talsior.com

Operating Company: Shaanxi Xinshi Qingyue Trading Co., Ltd.

Company Address: Room 412, Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, K861

Support Email: service@talsior.com

Contact Phone: +86 13245711432

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

When contacting us about an order, please provide the order number and the email address used at checkout. For damaged, incorrect, or defective items, describe the issue and include photographs when reasonably available. Please do not send complete payment-card details by email.

Order and Delivery Questions

You can contact us to ask about product information, order status, tracking, address updates, and delivery concerns. If you need to change an address or cancel an order, contact us promptly. We will review requests received before dispatch, but changes cannot always be completed after fulfillment has begun.

Return Requests

Contact us before sending any item back. Once a return is authorized, our team will provide the appropriate instructions and return destination. Do not send unsolicited returns to our registered company address. The registered address provided above is a business registration address, not necessarily a return processing facility.

Customer Support Hours

Our customer support hours are Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time). Messages received outside these hours may be handled on the next business day, and response times may vary during holidays or high-volume periods.

For details about order processing, delivery estimates and returns, please see our Shipping Policy and Return & Refund Policy.