Privacy Policy

This Privacy Policy describes how Talsior, available at https://talsior.com, collects, uses, shares, and protects personal information when you browse the Site, place an order, contact us, or otherwise interact with our services.

The business responsible for the Talsior storefront is Shaanxi Xinshi Qingyue Trading Co., Ltd., registered at Room 412, Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, K861. Privacy requests may be sent to service@talsior.com.

1. Personal Information We Collect

Depending on your interaction with the store, we may process your name, email address, telephone number, billing and delivery details, order and transaction records, customer-service correspondence, account information where accounts are offered, and information needed to process returns or refunds. We may also receive technical information such as IP address, browser and device attributes, approximate location derived from an IP address, shopping interactions, and cookie information where relevant technology is used.

Payment credentials may be processed by the payment provider offered at checkout. We do not require you to send complete payment-card details to customer support.

2. Sources of Information

We collect data that you submit directly, data generated through your interactions with the Site, and information received from service providers involved in processing your order or operating the store. Such providers may include the ecommerce platform, payment processors offered at checkout, delivery partners, and customer-support services used for your request.

3. Purposes of Processing

We use personal information where reasonably necessary to display products, accept and fulfill orders, process payments, ship goods, provide customer care, manage returns, prevent fraud, maintain security, meet accounting and legal obligations, resolve disputes, and improve the shopping experience. We may send promotional messages where permitted and consistent with your consent and preferences.

4. Legal Bases Where Required

Where applicable privacy law requires a legal basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests balanced against individual rights, consent, or the establishment and defense of legal claims. The applicable basis depends on the purpose and the law that applies to you.

5. Shopify and Other Service Providers

Talsior uses Shopify as its ecommerce platform. Shopify may process information necessary for storefront operation, shopping carts, checkout, security, and related commerce functions. We share information only as appropriate with service providers involved in customer orders, payments, delivery, security, communication, or other services actually used by our store. Third-party providers process information in accordance with their contractual obligations and applicable law.

6. Cookies and Similar Technologies

The Site may use cookies and similar technologies for cart functionality, authentication, security, preferences, and performance. Other cookies or technologies may be used when optional features or marketing services are enabled. You may be able to manage cookies through your browser and through privacy choices made available on the Site. Disabling essential cookies may affect some store functions.

7. Marketing and Personalized Advertising

If you subscribe to marketing messages, you can opt out using the unsubscribe method in the message or by emailing service@talsior.com. Where the Site uses advertising or measurement technologies, applicable consent choices and opt-out rights will be honored as required by law. Transactional emails about orders and security may still be sent after marketing opt-out.

8. Information Sharing

We may disclose relevant data to Shopify, payment providers, shipping and fulfillment partners, service providers supporting the Site, professional advisers, and authorities where legally required. We may also share relevant information to protect legal rights, investigate fraud, comply with a lawful request, or manage a business reorganization in accordance with applicable law.

9. International Processing

Customers, the operating company, Shopify, and relevant service providers may be in different jurisdictions. Information may be processed in countries other than your own. Where applicable law requires cross-border transfer safeguards, we will use an appropriate lawful mechanism.

10. Data Retention and Security

We retain personal information only as long as reasonably necessary for relevant purposes, including orders, customer support, fraud prevention, accounting, disputes, and legal requirements. Different records may have different retention periods. We use reasonable administrative and technical measures to help safeguard information, although no system can guarantee absolute security.

11. Your Privacy Rights

Depending on your location and the law that applies, you may be entitled to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or opt-out from certain sharing or advertising activities. Some rights are subject to legal exceptions. Contact service@talsior.com to submit a request. We may seek information reasonably necessary to confirm your identity before responding. You may also have a right to appeal a decision or complain to a relevant privacy regulator.

12. Children's Privacy

The Site is not directed to children who cannot lawfully consent to the collection of personal information. If you believe a child submitted personal information in circumstances requiring parental authorization, please contact us so we can investigate and respond appropriately.

13. Third-Party Websites

Links to external sites are governed by those sites' own privacy practices. We encourage you to review their policies before sharing information with them.

14. Updates to This Policy

We may update this Privacy Policy when business operations, technology, or legal requirements change. An updated version will be posted on the Site and will apply as permitted by law.

15. Contact

Operating Company: Shaanxi Xinshi Qingyue Trading Co., Ltd.

Company Address: Room 412, Unit 2, Building 6, Phase 2, Linkong Industrial Park, Airport New City, Xixian New Area, Shaanxi Province, China, K861

Support Email: service@talsior.com

Contact Phone: +86 13245711432

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Website: https://talsior.com